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Microsoft Outlook: Not Receiving Mail

Microsoft Office Outlook Can't Receive MailNot Getting Any Mail in Outlook?

When using Microsoft Outlook you notice that you are not receiving any new emails but you have no problem sending mail.

This is commonly caused by a setting in Outlook that leaves your mail on the server after you’ve read it and has therefore filled up your mail box.

Common Symptoms

  • You can send but not receive mail from Microsoft Outlook yet you receive no errors
  • You were receiving mail recently without problems
  • Other users are not have the same problems/the problem is isolated to your email account


This problem could be occurring if you are using POP3 email and your mailbox on the POP3 server has filled up and is therefore not receiving any more mail.

This solution was written for and tested on Microsoft Outlook 2003 and 2007 but will probably work on other versions also.


Configure Outlook to remove the mail from the server

  1. In Outlook 2003, click Tools > Email Accounts..
  2. Select the View or change existing e-mail accounts option and click Next

  1. Select your email account from the list and click Change…
  2. Click More Settings…
  3. Click Advanced tab
  4. In the Delivery section, remove the check mark where it says Leave a copy of messages on the server
  5. Click OK
  6. Click Next
  7. Click Finish
  8. Restart Outlook and send yourself a test email.


Wow, 4 Comments! We've got a conversation going now. Join the discussion below!

  1. This is exactly what I was looking for. Thank you for sharing this great article. I am always looking for informative information like this. You are bookmarked! Have a good day.

  2. It was a very awesome article! Just wanna say thanks for the information you have shared. Just keep writing this kind of blog. I will be your loyal reader. Thanks again.

  3. caroline says:

    mail stopped receiving today —– found this website and followed your suggestions exactly! even sent myself an email — my bar shows that mail is trying to come in – but it’s been that way for over an hour now – and no mail! can you help me — is there something else i should try to do – i’m not great at this computer thing —- so when there is an issue – it’s a huge deal —

    so – since i’m not receiving email – how best would you contact me?

    thanks in advance for any help you can give!

  4. Felton says:

    I do not have the “Leave a copy of messages on the server” checked. I have turned off ipv6. When I log in, I continually get prompted for my password but receive no emails. I have checked with att – I can receive emails on their website, but nothing on outlook 2003. Thanks in advance for any assistance.

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