Article created July 26th 2009 at 12:33

MS Office Problem: SKU001.CAB is missing

Description

When performing any number of operations with MS Office such as reinstalling, repairing, installing SP3, etc the error SKU001.CAB is missing. It seems that even if you have the Office cabs files on your hard drive or you insert your original CD that it still can’t find this cab file. This error could also occur when launching any of the applications in MS Office such as Microsoft Word, Excel or Powerpoint particularaly after an crash or a previous update was applied.

Symptoms

When re-installing, repairing, upgrading or just launching an application from the Microsoft Office suite the error “SKU001.CAB is missing” appears.

Explanation

This error is occurring because a registry entry is incorrectly set and setup is looking in the wrong place. Solutions Below….

Solutions

Step 1 – Change CDCACHE Registry Entry

Before you begin, if you still have the error message on your screen then close down all open windows including the error so that you have no programs running.
Click Start > Run
Type regedit and hit ENTER or click OK
You should see the navigation tree in the left pane. Navigate to the following keys:

HKEY_LOCAL_MACHINE Software Microsoft Windows Office 11.0 Delivery

Inside the Delivery Key there should be one more key which is a long string of numbers for example:
90103207-6000-11A1-9CEE-1160028683D9
Note: The above Delivery key is only an example. Yours will look similar but not necessarily identical.
Click on the key and then you should see some entries in the right hand pane.
Double click on the entry CDCache
Change the value to 0
Click OK and then exit the Registry and retry the MS Office installation.

Please Comment! Add your comments below if this solved your issue or if you found that your setup was different. Please let us know your Microsoft Office versions and what exactly you were doing when you had this issue so that we can update this solution and help others with the same problem.

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15 Responses to “MS Office Problem: SKU001.CAB is missing”

Comment from rjkushner
Posted at: July 31, 2009 at 18:49

worked like a charm. You are as good as gold and better!
Comment from zexon
Posted at: August 3, 2009 at 16:29

It doesn’t work!!!! When I did that it worked for the first time, and when I was about to start excel again it came again too. And this time I can’t close it, please help!!!
Comment from Strikecom
Posted at: August 26, 2009 at 10:40

Works great with Word and Excel! Thanks!
Comment from Jim
Posted at: August 27, 2009 at 11:14

Thankyou worked 100%
Comment from Rosco
Posted at: August 27, 2009 at 11:19

No problem Jim, glad I could help.

Rosco
Comment from Daiiara
Posted at: September 17, 2009 at 05:06

oh god thankyou so much, it’s a week before my final exams and this error came up – I had a massive freak out 10 minutes ago; I thought I’d lost all my notes!

Thanks again
Comment from Sachin
Posted at: September 18, 2009 at 13:22

Thanks a ton
It’s works for me
Comment from bilal
Posted at: October 31, 2009 at 13:58

worked awesome!!!!Thanks
Comment from Anonymous
Posted at: November 3, 2009 at 10:06

Worked fine for me thanks a lot. Thank you so much.
Comment from mahesh
Posted at: November 25, 2009 at 00:29

thanking you
Comment from Tobin
Posted at: November 30, 2009 at 21:18

Worked like a charm! What a relief… Thank you.
Comment from Derk
Posted at: December 15, 2009 at 01:09

Worked like a charm
Comment from monitor stands
Posted at: December 23, 2009 at 11:28

The Aspect flat panel monitor stand was engineered for smaller flat screen. It’s the media console that’s perfect for that smaller flat screen in your company..
Comment from Anonymous
Posted at: January 19, 2010 at 02:49

it’s work!!
many thanks.
Comment from Bullish Bear
Posted at: February 4, 2010 at 10:35

Awesome! Thanks so much.